Question 1

What is an automotive locksmith?

Accepted Answer

An automotive locksmith is a professional who combines skills in IT, electronics, and locksmithing with a true passion for cars. They have the expertise to unlock vehicles and repair complex systems, focusing on performance and safety.

Question 2

What is your service area?

Accepted Answer

We serve the greater Québec and Lévis area. We can offer at-home or at-work service quickly and affordably.

Question 3

How long does it take to get a new key?

Accepted Answer

Yes! With us, there's no need to tow your vehicle to the dealership or wait for a key to be ordered and delivered. We come directly to your vehicle, cut and program new keys on-site. This generally takes less than 45 minutes. 100% satisfaction guaranteed.

Question 4

What are your operating hours?

Accepted Answer

We are available Monday to Thursday, from 8 AM to 5 PM, and Friday from 8 AM to 12 PM.

Question 5

What is the warranty on your keys?

Accepted Answer

All our keys, smart keys, and remotes are guaranteed for 1 year against defects. 100% satisfaction guaranteed.

Question 6

Do you offer emergency service?

Accepted Answer

We can offer emergency assistance no matter where you are in the greater Québec and Chaudière-Appalaches region. However, additional travel fees for extra distance will be communicated before we depart. A credit card deposit may be required for distances over 50 km.

Question 7

Can I get a quote?

Accepted Answer

Absolutely. Contact us or submit a quote request online, and you will receive a response within 24 hours.

Question 8

Do you handle house or business locks?

Accepted Answer

No. Automotive locksmithing is a complex and constantly evolving field. We only handle car keys and locks to be the most specialized in the domain. However, we work with other reputable and competent locksmiths to whom we can refer you.

S. Duval Serrurier Automobile Inc.

S. Duval Serrurier Automobile Inc.