Question 1

What happens after I place my order?

Accepted Answer

Once you place your order, you will receive an order confirmation email. We do our absolute best to ship all orders received on the same day, however, with COVID, we are experiencing some delays. If ever we have an issue with your order, we will contact you soon after your order has been placed. It will then be your responsibility as the customer to take note of the tracking details and keep an eye out for its ETA. We do not allow shipping companies to safely drop packages in front of your door, therefore should a package arrive and you are not home at that time, please keep an eye out for the delivery attempt notice slip. Should you fail to receive your order in the ETA period, inform us immediately within 10 to 15 days after shipment date at EMAIL INSERT. Please provide the order number and name. Since we no longer have control over the shipment process once the order has shipped out of our warehouse, we cannot be held responsible for any loss if you do not notify us within 10 to 15 days.

Question 2

How do I cancel my order?

Accepted Answer

We always make an effort to ship all orders as soon as we receive your order confirmation so it leaves our warehouse as soon as possible. Please keep this in mind should you need to cancel your order, note that if you want to cancel your order after it has shipped, return shipping fees might apply. Out-stock products will be shipped once it becomes available. You will then be notified either by phone or by email of the estimated shipment date.

Sergen Gestion Parasitaire Inc.

Sergen Gestion Parasitaire Inc.