Question 1

What types of residential constructions can you service?

Accepted Answer

In Gatineau and Outaouais, we can service all types of residential constructions. If your home has ventilation ducts, we can install a central air conditioner or heat pump. If your home is heated by electric baseboards or hot water radiators, a wall-mounted system is a good choice.

Question 2

When should I consider replacing my heating or air conditioning system?

Accepted Answer

Current systems have gained significant efficiency compared to those manufactured ten years ago, up to 60% more efficient. You might consider replacing your system if it's old, inefficient, or requires costly repairs. If you are concerned about energy costs or expensive repairs, replacing the unit could be a wise choice given the substantial energy savings you will achieve.

Question 3

What factors influence the cost of a system and its installation?

Accepted Answer

Several factors can influence the cost of a system and its installation: the living area of your residence, the type and condition of your air ducts, and the addition of accessories like thermostats, air purifiers, etc. The best way to assess the overall cost is often by considering the amortization of the cost and the lifespan of the unit, knowing that Thermo-Maitre offers a 12-year full parts and labor warranty*.

Question 4

How do I ensure the new system meets my needs?

Accepted Answer

Ensure with your retailer that the capacity of the new system meets your actual needs. Ask them to provide an energy analysis to determine your operating costs. If you suffer from allergies or are sensitive to temperature fluctuations, an indoor unit with an ECM motor will allow you to circulate purified air continuously in your residence at the same cost as using a light bulb. Finally, evaluate your budget parameters and the efficiency of the proposed system: does the system offer a good return on investment, in other words, are the monthly energy savings greater than the monthly payments for your new unit? Also consider the useful life and the warranties offered.

Question 5

What components need to be inspected or replaced when installing a new system?

Accepted Answer

In addition to the installation of new units, your retailer will need to inspect the following items to determine if they need to be changed, added, or modified: air ducts, refrigerant lines, electrical circuit wiring for power and control, drain pipes, thermostat, outdoor unit base, filter, registers, condensation drain pipe, etc. Replacing a system is an excellent opportunity to review all the air and comfort management needs of your residence for years to come. Take the time to make the right long-term decisions!

Question 6

What is the average lifespan of an air conditioner and a gas furnace?

Accepted Answer

If you maintain your equipment according to the manufacturer's recommendations and have regular maintenance performed by a qualified technician, the average lifespan of an air conditioner is between 12 and 15 years, and that of a gas furnace is 20 to 25 years. But be careful, maintenance is key. The lifespan of a unit will be greatly reduced if it is not maintained or if it is poorly installed. Thermo-Maitre offers a 12-year full parts and labor warranty*. Our program ensures the maximum lifespan of the equipment we install.

Question 7

What is a heat pump?

Accepted Answer

A heat pump is a thermodynamic system. It extracts heat from the air through the vapor released within the refrigerant lines, even at very low temperatures, and transfers it inside the residence. This process is proven and is also called aerothermal heating. In the case of a reversible system, the fluid cycle can be reversed, thus allowing for air conditioning in the summer. Do you have other technical questions? Contact us.

Question 8

What are the environmental benefits of a heat pump?

Accepted Answer

The operation of a heat pump is based on heat transfer and not on combustion, unlike oil and gas heating. Therefore, it does not emit smoke or CO2 responsible for the greenhouse effect. All our DAIKIN machines and their technologies are designed with great respect for the environment. All our products use R410-A gas, which minimizes the impact on global warming. This R410-A gas replaces the more harmful R-22 gas, which is now banned from production and replacement.