Question 1

Is your company licensed, insured, and bonded in Ottawa?

Accepted Answer

Yes, our company maintains full licensing, insurance, and bonding. This protection is vital for all our clients. It ensures that our technicians operate legally and that your property is financially covered against any accidental damage during service.

Question 2

How long does the actual lock replacement process usually take?

Accepted Answer

Most standard lock replacement services in Ottawa are completed quite quickly. For a single front door lock, the process typically takes less than an hour, from start to finish. More complex installations, like a new smart lock installation, might require a bit more time.

Question 3

What brand of lock hardware does your company typically install?

Accepted Answer

Our company works with leading, reputable lock manufacturers known for quality and durability. We carry a wide selection, including products for high-security lock upgrade from brands like Schlage, Medeco, and Yale, allowing you to choose the best option for your home.

Question 4

Do your technicians perform background checks on employees?

Accepted Answer

For your peace of mind and security, our company conducts thorough background checks on every technician. You can feel confident that the professional arriving at your home for a keyed entry knob replacement is trustworthy and fully vetted.

Question 5

What is the process for replacing a specialty or antique lock?

Accepted Answer

For unique or older locks, our team first assesses the mechanism to determine if it can be repaired. If a replacement is needed, we will source a comparable high-quality new lock or a modern one that fits the unique hardware, preserving the aesthetic integrity of your door.

Question 6

What do I need to show you to prove I own the house?

Accepted Answer

For your protection, our technicians must verify your identity. Please be prepared to show a valid, government-issued photo ID that matches the name on a piece of mail, a utility bill, or a rental agreement for the property address.

Question 7

Will my lock be destroyed if you open it?

Accepted Answer

In almost all cases, no. Our technicians use professional, non-destructive tools and techniques to unlock your door. A lock replacement is only necessary if the lock is already faulty, damaged beyond repair, or if you choose to upgrade.

Question 8

I have a special "Do Not Duplicate" key. Can you copy it?

Accepted Answer

Many keys for a high-security lock are restricted to prevent unauthorized copies. Our company respects these security features. We can advise you on the proper, authorized process to get new keys, which often requires your security card.

True Fix Locksmith Ottawa

True Fix Locksmith Ottawa