Question 1

How much do house cleaning services cost?

Accepted Answer

House cleaning service costs depend on the client's house specifications and cleaning needs (regular, deep cleaning, or move-in/out cleaning). The minimum rate is $52/hour for 3 hours for the initial visit, and recurring visits can be as low as $44/hr. It is strongly suggested to visit the 'Book Now' page for a live estimate.

Question 2

Is tipping the cleaner mandatory?

Accepted Answer

Giving a tip is not mandatory but is well appreciated by your cleaner. 100% of the tip goes to the cleaner. If you wish to provide a tip, you can inform us over the phone or do it online through the customer portal, and it will be added to your account.

Question 3

What should I do to prepare for my cleaning appointment?

Accepted Answer

1. We always bring our supplies and equipment. However, if you wish to use your own or have preferred products, please prepare them prior to arrival. 2. Please inform our admin team of any instructions, priorities, and cleaning checklists before your scheduled appointment. 3. Declutter areas, remove items from the floor, and anything that would interfere with our cleaner’s way. The less clutter you have, the easier it will be for our cleaning technician to be efficient and effective.

Question 4

How long will the cleaning take?

Accepted Answer

Cleaning duration depends on the type of cleaning (regular, deep clean, appliances, etc.), the house specification, and the overall level of cleanliness. It is strongly suggested to visit the 'Book Now' page and spend 2 minutes filling in house specifications and any extras for a live estimate. If you are ever unsure, feel free to contact one of our team members.

Question 5

Do you offer only homemaking services for seniors?

Accepted Answer

No, we focus on homemaking only.

Question 6

Are your staff vetted, trained, and insured?

Accepted Answer

Yes, all our staff are vetted, trained, and insured.

Question 7

How do you ensure health and safety?

Accepted Answer

We follow recommended guidelines, use PPE, and maintain sanitation standards.

UrbanMop Cleaning Services Ottawa

UrbanMop Cleaning Services Ottawa