Question 1

Where are Vaillancourt doors and windows manufactured?

Accepted Answer

All our products are designed, manufactured, and assembled right here in Quebec, at our factory located in Saint-Germain-de-Grantham, near Drummondville.

Question 2

How can I find the nearest point of sale?

Accepted Answer

To find the sales point closest to you, click here and enter your postal code.

Question 3

What is the response time for a quote request?

Accepted Answer

The response time varies depending on the nature of the project: Renovation: 2 to 3 business days, New construction: 3 to 5 business days. These are the usual deadlines. They may vary during periods of high demand. Rest assured that we are doing everything we can to process each request as quickly as possible.

Question 4

Can I customize my doors and windows?

Accepted Answer

Our doors and windows are custom-made. This means you can fully personalize your doors and windows (dimensions, styles, colors) to be 100% to your taste!

Question 5

Is a deposit required when ordering?

Accepted Answer

Yes, a deposit is required at the time of order, as these are custom-made products. To know the exact amount of the required deposit, we invite you to contact your retailer or representative directly.

Question 6

Can I see your products before buying?

Accepted Answer

Yes, you can see our products by visiting the showroom of one of our retailers. To find the retailer closest to you, simply enter your postal code in the search tool on the Our Retailers page.

Question 7

What are the manufacturing lead times?

Accepted Answer

Our manufacturing lead times vary depending on the type of product and the time of year. We invite you to contact your representative or retailer to know the current production lead times for the product you have chosen.

Question 8

Can I modify my order after placing it?

Accepted Answer

Yes, it is possible to modify your order within 48 hours of signing the quote. After this deadline, certain supply steps are initiated and purchases are made, making it impossible to modify the order.

Vaillancourt Portes et Fenêtres | Sherbrooke

Vaillancourt Portes et Fenêtres | Sherbrooke