Question 1

Where are your products designed and manufactured?

Accepted Answer

All our products are designed, manufactured, and assembled right here in Quebec, at our factory located in Saint-Germain-de-Grantham, near Drummondville.

Question 2

How can I find the nearest point of sale?

Accepted Answer

To find the point of sale closest to you, click here and enter your postal code.

Question 3

What is the response time for a quote request?

Accepted Answer

The response time varies depending on the nature of the project: Renovation: 2 to 3 business days, New construction: 3 to 5 business days. These are usual times and may vary during high demand periods. Rest assured, we do our best to process each request as quickly as possible.

Question 4

Are your doors and windows made to measure?

Accepted Answer

Yes, our doors and windows are custom-made. This means you can fully personalize your doors and windows (dimensions, styles, colors) to be 100% to your taste!

Question 5

Is a down payment required when placing an order?

Accepted Answer

Yes, a down payment is required at the time of order, as these are custom-made products. To know the exact amount of the down payment required, we invite you to contact your retailer or representative directly.

Question 6

Can I see your products before purchasing?

Accepted Answer

Yes, you can see our products by visiting the showroom of one of our retailers. To find the retailer closest to you, simply enter your postal code in the search tool on the 'Our Retailers' page.

Question 7

What is the typical lifespan of doors and windows?

Accepted Answer

The lifespan of doors and windows is approximately 20 to 30 years depending on the quality of the products and materials. Doors and windows in poor condition will reduce your indoor comfort, increase your energy bill, and detract from your home's appearance.

Question 8

Do you offer installation services?

Accepted Answer

Yes, we offer installation services. You can also choose your own installers or perform the installation yourself. In the case of new construction, the contractor usually handles it.

Vaillancourt Portes et Fenêtres | Trois-Rivières

Vaillancourt Portes et Fenêtres | Trois-Rivières