Question 1

What is the process for becoming a client?

Accepted Answer

First, complete a short form with your address and Google Street View images for your submission. Then, you will receive a quick estimate with no hidden fees. Once you accept, you can confirm your appointment date. Payment is made after the work is completed via Interac e-transfer or check by mail.

Question 2

What should I expect on the day of service?

Accepted Answer

The day of the window cleaning, the team will contact you 30 minutes before arriving at your home. They will be in a service vehicle, identified with the Vitro-Services name, and equipped with all necessary tools. The window cleaning will be performed meticulously and professionally.

Question 3

What is the Vitro Satisfaction Guarantee?

Accepted Answer

If you notice any imperfection in our work, we will return free of charge to correct it, without any hesitation. At Vitro, we are committed to providing impeccable service to our valued clients, as your satisfaction is our absolute priority.

Question 4

How does the 'pure water' system work for window cleaning?

Accepted Answer

Tap water contains mineral salts that can leave streaks on your windows. Our mobile units are equipped with filtration machines using reverse osmosis to remove these mineral salts, making the water perfectly 'pure' and eliminating the need for chemical products. This ensures your windows dry streak-free.

Question 5

Why is gutter cleaning important?

Accepted Answer

Clean gutters before winter protect your foundations and roof from infiltration and allow water to flow freely during the snowmelt. In the spring, clean gutters help repel unwanted insects (like mosquitoes and ants) and rodents (like mice), preserving the aesthetic and durability of your home.